1. About This Policy

The Watch Dog Den ("we", "us", or "our") is committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information:

• Name and contact details (phone number, email address, physical address)
• Information about your dog (breed, age, training history, photos)
• Enquiry and booking details
• Preferred appointment times
• Any other information you voluntarily provide through our contact forms

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes
• Schedule and manage training sessions and bookings
• Provide dog training, boarding, and breeding services
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

4. How We Store & Protect Your Information

We store your personal information securely using industry-standard encryption and access controls. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (e.g., email services, website hosting), provided they agree to keep your information confidential.

6. Cookies & Analytics

Our website uses Google Analytics to collect anonymous usage data such as pages visited, time spent on the site, and device type. This helps us improve our website experience. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Lodge a complaint if you believe your privacy has been breached

8. Contact Us

If you have any questions about this privacy policy or wish to make a request regarding your personal information, please contact us:

• Phone: 0477 423 587
• Email: kim@thewatchdogden.com.au
• Location: Nerang, Gold Coast QLD